Exchange and return policy

Al-Awwal For Mattresses defines some items for exchange and return requests, and each customer must agree to them in full before completing the order

The management of the site has the right to amend this policy from time to time, so you must always log in to see all the updates that may occur to it.

The customer has the right to modify the order as long as no more than 24 hours have passed on the request

The customer submits a request to the store management to use the exchange and return feature, stating the reason, and awaits the approval of the request.

In the event of approval, the customer has the right to replace the products within 3 days of receiving the order, and the customer bears the shipping costs for the replacement

The first provides a golden guarantee service to return products for free within 10 days

Provided that it is in its proper condition and has not been used or damaged in any way

The amount will be returned to the customer within 5 to 7 working days

The site refuses to request a return or exchange immediately if the product has been opened or used.